Shipping Policy
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays). We'll do our best to ship your items as soon as possible.
2. Shipping Rates and Delivery Times
- We offer various shipping options at competitive rates. Shipping costs are calculated based on the weight, size, and destination of your order.
- Standard Shipping: [200/= TAKA within Dhaka, Gazipur and Savar City (1-5 KG)]
- Express Shipping: [500/= TAKA within Dhaka, Gazipur, Savar (1-10 KG)]
3. Shipment Tracking
- We provide tracking information for all orders. You will receive an email with a tracking number as soon as your order is shipped, allowing you to monitor the status of your shipment.
4. Shipping Locations
- We currently ship to [Dhaka, Gazipur, SAVAR]. If your location is not on the list, please contact our customer support team to discuss potential shipping options.
5. Shipping Carriers
- We work with trusted carriers to ensure your order reaches you safely and on time. Common carriers we use include [Motive Automation Self Carrier Team].
6. Shipping Restrictions
- Some products may have shipping restrictions due to their nature, regulations, or destination. These restrictions will be clearly stated on the product pages.
7. Shipping Delays
- While we make every effort to deliver your orders on time, please understand that external factors (e.g., weather conditions, customs delays) may occasionally cause shipping delays. We appreciate your patience in such situations.
8. Lost or Stolen Packages
- If your order is marked as delivered but you haven't received it, please contact our customer support team. We will investigate the matter and work to resolve it promptly.
9. Shipping Fees
- Shipping fees are non-refundable, except in cases of incorrect or damaged items. If you receive a damaged product, please review our Return Policy for instructions on returns and refunds.
Refund Policy
1. Returns and Exchanges
- We accept returns and exchanges within [3 working] days from the date of purchase. If [Motive Automation] made an error with your order, such as sending the wrong item, we will cover all return shipping costs. If the return is due to a customer error or preference, the customer is responsible for return shipping costs.
2. Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, items must be in their original condition and packaging, including all tags and labels.
3. Non-Returnable Items
- Certain items are non-returnable, including but not limited to: [VFD- SERVO-SENSOR].
4. Return Process
- To initiate a return or exchange, please contact our customer support team at [+8801916546181]. We will provide you with instructions on how to return your item. Make sure to include your order number and a clear reason for the return.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [25] days. Refunds typically take [40] business days to reflect on your account.
6. Exchanges
- If you'd like to exchange an item, please contact our customer support team. We will guide you through the exchange process and ensure you receive the desired product.
7. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within [+8801916546181] days of receiving the order. We will promptly replace the item or provide a full refund, including return shipping costs, if applicable.
8. Contact Us
If you have any questions or concerns about our return policy or a specific return/exchange request, please don't hesitate to contact our customer support team. We are here to assist you!
Cancellation / Return / Exchange Policy
Thank you for shopping at [Motive Automation]. We strive to provide you with a positive shopping experience and are committed to ensuring your satisfaction. Please review our combined policy on cancellations, returns, and exchanges.
1. Cancellation Policy
1.1 Order Cancellation
- You may request to cancel your order within [72] hours of placing it, provided that the order has not been processed or shipped. To cancel your order, please contact our customer support team at [+8801916546181].
2. Return and Exchange Policy
2.1 Returns and Exchanges
- We accept returns and exchanges within [03] days from the date of purchase. If [Motive Automation] made an error with your order, such as sending the wrong item or a damaged product, we will cover all return shipping costs. If the return is due to a customer error or preference, the customer is responsible for return shipping costs.
2.2 Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, items must be in their original condition and packaging, including all tags and labels.
2.3 Non-Returnable Items
- Certain items are non-returnable, including but not limited to: [VFD-Servo-Sensor].
2.4 Return Process
- To initiate a return or exchange, please contact our customer support team at [See Customer Support Contact Information]. We will provide you with instructions on how to return your item. Make sure to include your order number and a clear reason for the return.
2.5 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [25] days. Refunds typically take [40] business days to reflect on your account.
2.6 Exchanges
- If you'd like to exchange an item, please contact our customer support team. We will guide you through the exchange process and ensure you receive the desired product.
2.7 Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within [03] days of receiving the order. We will promptly replace the item or provide a full refund, including return shipping costs, if applicable.
3. Contact Us
If you have any questions or concerns about our cancellation, return, or exchange policy, or if you wish to initiate any of these processes, please don't hesitate to contact our customer support team. We are here to assist you!
[+8801916546181]
4. Changes to Policy
[Your Online Store Name] reserves the right to update and modify this policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately.
By making a purchase on our website, you agree to accept our combined cancellation, return, and exchange policy as stated herein.
Thank you for choosing [Your Online Store Name] for your shopping needs. We appreciate your business!